Contacted Northumbrian Water...a surveyor came to visit to locate the pipework at the premises, and gave me an order number. 5 weeks later, 2 workmen arrived and proceeded to cut into the concrete, fitted the meter, placed a bollard around the excavated area and left...
5 days later, further workmen came and refilled the hole with the waste rubble....
We now await the delivery of concrete to complete the job!